Single vs. Multi Subject Emails

When working with the Email Manager plugin, you’ll encounter two options for managing email submissions: Single Subject and Multi Subject. This guide will explain the differences between these two options and help you decide which one is best for your needs.

By default, Single Subject is enabled. This means that all form submissions will be sent to a single email address. You define one email address in the plugin settings, and all submissions from your form will be directed to this address.

For example, if you have a simple contact form, you may want all submissions to go directly to a single email address (e.g., contact@yourwebsite.com). In this case, you don’t need to worry about subject options, as the message will always be sent to one address.

When you toggle the “Send email to multiple addresses based on subject?” option to “Yes”, you activate Multi Subject. This feature allows you to assign different email addresses based on the subject of the submission.

Once enabled, a dropdown field labeled “Subject” will automatically appear at the top of the form on the website. This allows the user to select the subject of their message from a list (e.g., Support, Sales, Feedback). Based on the subject selected, the form submission will be sent to the corresponding email address you defined in the plugin settings.

In addition to multiple email addresses, you can also define a custom success message for each subject. This means that for each subject selection, you can display a tailored message after the form is submitted. This is useful in cases where different departments or topics require different responses.

For example, if the user selects “Support”, you can display a success message saying, “Thank you for contacting support! We will get back to you shortly.” However, if the user selects “Sales”, the success message could say, “Thanks for reaching out to our sales team! Someone will contact you soon.”

Additionally, you can provide subject-specific links in the success messages, guiding the user to further relevant resources or pages based on their selection.